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The ways we use your personal information:
We contact you with appropriate marketing information where you have given us permission. We make best endeavor to give you with the service or information you request, and for the purpose of public safetyTo seek feedback from you following a visit to any of our facilities. Your feedback allows us to continually improve our website, products, facilities and services.To pass your details where appropriate to our insurers and our solicitors should you be involved in an accident or incident whilst on our premises or when taking part in one of our events or activities, we progressively update our website and the range of services and products we provide.Keep a record of your relationship with us.UK Cold Ltd ake sure we contact you based on your preferences based on the permissions you have given us this may be by post, email, telephone, SMS, social media or via any mobile application.Prevention of crime and the detection, apprehension and prosecution of offenders is also a factor.
Personal information
We only ask you to supply information that we need in order to provide the service you have requested. We will normally ask you to provide us with your name,Your contact details – email, phone numbers, postal address. We may request other information where it’s appropriate and relevant, example are:
Your personal title.
Project related Payment details.
Age or date of birth, where relevant to your participation in an event or activity and for age appropriate marketing.
How you would like us to contact you.
What type of marketing would you like to receive and how you would like to receive it.
Your qualifications in relation to project/activity participation.
Details of any accident or incident you may have been involved in whilst on our premises or worksite.
Your location or project details.
How you heard about our company offers, promotions.
Cookies- and what do we use them for:
Our site uses Cookies. We may use them to remember personal settings you have used for our site. Cookies are small data files that are sent between computers during a browsing session. They are typically stored on your computer’s hard drive and are used by Websites to stimulate a continuous connection to that site. In order to make our site more responsive to your needs we use cookies to track and manage information relative to your specific interests. IThe use of cookies automatically identifies your browser to our computers whenever you interact with our site. Your browser options allow you to disable cookies. You should note that if you do disable cookies, you may not be able to access all the services on this site.
How and why we collect personal information:
Our websites comply with all UK national laws and requirements for user privacy. Like most websites, we use “cookies” to help us make our sites, and the user experience, better. Cookies mean that a website will remember you. They’re small text files that sites transfer to your computer (or phone or tablet). When you contact us by mail, phone, email, social media or live chat. When submitting an online enquiry form. When signing up to receive marketing communications online, in person or over the phone/via our website when entering forms/when you have used a social media platform to contact us – LinkedIn, Facebook, X(Twitter), Instagram or Google+.
The ways we may use your personal information for marketing
We only use your personal information for marketing where you have positively opted in by giving unambiguous consent to do so or you have provided permission to other organisations to allow us to market to you, for example, via Facebook.
We rely on marketing to help improve our services and customer experiences and by using the information you provide us we are able to contact you with specific marketing messages based on your preferences. Depending on the permission you have given us this may be by post, email, telephone, SMS, social media or via a mobile application.
We understand that your circumstances change and you can easily withdraw the permissions you have given us, at any time either by using our contact details in this notice or by using the methods we tell you about in our communications e.g. the ‘unsubscribe’ link on our emails.Our marketing communications include information about our latest activity programme announcements, the latest news, development information and promotions. If you would like to receive such communications but have not opted in please contact us.
We do not share or sell your data to any other company for marketing purposes.However, we utilise trusted suppliers in marketing solutions to administer services that you have agreed to receive, for example:mailing houses to despatch our promotions, magazine, letters and event advertising,website hosting companies which we use to administer our website content.
As and when required we will share accident and incident information with the Health and Safety Executive, our insurers and our solicitors.We sometimes use trusted suppliers to help us with marketing:
Email service providers to send our emails and manage your marketing permission/mailing houses to send out marketing by post/telemarketing agencies to contact you by phone or SMS/an organisation which helps us keep your information accurate and up to date/Some of our suppliers may operate outside the European Economic Area (EEA). This requires us to ensure they provide an adequate level of protection in accordance with UK data protection law, for example the EU-US Privacy Shield Framework. By submitting your personal information to us you agree to this transfer, storing or processing at locations outside the EEA/Under some circumstances we may be required to disclose or share your information without your consent, for example if we are required by the police, the courts or for other legal reasons.
UK Cold Ltd has a legal obligation under data protection legislation to keep the personal information it collects accurate and up to date. Among other things, it helps us ensure that we do not contact you with inappropriate information and marketing messages.
The information we hold about you
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us using the contact details in this privacy notice.We will get in contact to verify your identity and if we do hold information about you.Much of our processing will be under the basis of “contractual obligation” in other words we need and use your personal information for providing the services we offer or you have contracted with us for. When you have clearly and unambiguously opted in to receive information from us, our processing will be based on your consent. You will always have the opportunity to object.If you wish to not receive information from us in future then you can quickly action this by clicking the unsubscribe link you will find on our marketing e-mails.Data Suppression refers to the removal of any unwanted records from a contact database.
Keeping your information accurate and safe:
All personal data sent to our trusted suppliers is protected. In all cases we require these companies to comply strictly with our instructions and they are not allowed to use your information for their own business purposes. We also require these companies to have sufficient organisation and technical measures in place to ensure the security of your data.
By giving you the opportunity at any time to contact us to correct or change your information/using information publicly available to us, if you contact a member of our team we may ask you to confirm certain details/when we receive undelivered mail or emails.
Your personal information is retained in line with our data retention policy up to 36 months. However, in certain circumstances we have a statutory obligation to keep your personal information for more than 36 months.If you unsubscribe from email marketing your information will be stored in our email service provider. We do this is to ensure we do not send you communications that you have unsubscribed from.
You can request a copy of the personal data we hold on you at any time. To do this, please contact us..Info@ukcold.co.uk
UK Cold Ltd constantly review how we process and protect data. Changes to our policy may occur at any time. We will endeavor to publicise any amendments.